Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

TRICARE / Patient Administration / Referral Management Center

The Referral Management Center is a one-stop shop for all referral issues. If your provider completes a referral, we will help you select a provider for your specialty care. For billing concerns, call 1-877-988-9378. Anyone referred to a collection agency due to a TRICARE bill should contact the Debt Collections Assistance Officer at 660-687-2188, option 3, option 1, or stop by the RMC. Our staff can also help you file claims.

Contact Us

Location

331 Sijan Avenue, Building 2032

Hours

Monday – Friday
7:30 a.m. – 4:30 p.m.
Closed weekends, federal holidays and the third Thursday of each month for training

Telephone

660-687-2188

Don't forget to keep your family's information up to date in DEERS!